Today’s bank branch uses more kinds of equipment in its operations, and that equipment is increasingly sophisticated. Keeping all of those devices in peak operating condition is a key task for most bank branch managers.
You need to be concerned not just about the equipment itself, but about your partnerships with equipment service providers. Out of all of the many providers out there, which one is right for your bank?
As you research bank equipment service companies, keep an eye out for these five features. They’ll help you find a better partner for your branch.
You want a service company that can provide training for your employees, both when they’re hired and on an ongoing basis to reinforce procedures and learn about updates.
Having the right training is key to preventive maintenance. When your team knows how to use the equipment properly, they’ll avoid breakages, cut down on service calls and prolong equipment life.
Also look at which manufacturers the service provider works with.
Many bank branches use peripherals from several different manufacturers, and managers might not want to switch brands, either because employees are used to the machines or the manager knows they’ve already found the perfect fit.
Look for a service provider that works with a variety of manufacturers. It will help you locate the best equipment, along with the best prices, for your business. It will also help streamline your operations while using the equipment you know and love.
What other key factors should you ask your bank equipment service company to provide? An ongoing maintenance plan is certainly one of them.
Preventive maintenance is important for keeping your equipment in great working order. Maintenance can help extend the life of your devices and let you identify small issues before they turn into big problems.
A little bit of preventive maintenance goes a long way to improving your uptime and keeping your repair costs down.
Training and preventative maintenance are both part of a larger service your bank equipment service partner should provide. You want to seek out companies that can offer an end-to-end solution that ranges from helping you source equipment, to warehousing it, to repairing it, to helping you replace it.
Some bank equipment providers won’t be able to offer you a solution that covers all of these bases. That means you’ll need to work with more than one company to ensure your devices are being adequately cared for.
An end-to-end solution provider assists you in streamlining your storage, inventory, maintenance, and more. In turn, you can keep your costs down and improve uptime for your branch.
The final factor is the provider’s supply chain. Specifically, you’ll want to look at where it’s sourcing its parts.
A provider that keeps its own stock of parts on hand will be able to supply you in short order. If something breaks, you’ll be able to get the machine back up and running in no time. Better yet, you’ll always know where the equipment is, even if it has to be sent out for service.
Choosing among bank equipment service companies doesn’t need to be difficult. Get in touch with the experts and find the right service for your business.