Does Your Cash Management Solution Provider Offer Ongoing On-Site Support?

    May 12 2017

    Topics: Cash Management

    Any business owner knows the hassle of technological glitches. Today’s businesses have completely integrated technology into their daily operations, so any problems can put a dent in productivity and profitability. While there’s no denying that technology has made many positive changes for companies, it shouldn’t become a drain on resources. Your technology needs to stay in good working order to keep your daily operations running efficiently.

    Investing in technology is only the beginning. Keeping your software updated and well-maintained will allow you to reap the rewards of your investments. Cash management solution providers offer your business complete cash management assistance. They supply a variety of services, including life cycle management, asset management, and project management.

    Buton-site support is among the most valuable services that these businesses provide. When you have maintenance and support on location,your technology investments will continue to perform to the highest standard. Support technicians will also be available to answer any questions from you or your staff.

    Here’s why you’ll want to make sure your cash management solutions provider offers on-site support.

    I’ve Invested in Automation: Now What?

    The transition from manual to automated cash handling requires a complete change of your daily cash management operations. Adjusting to automation can result in major mistakes, particularly if it performs a brand new function within your business. Working with a cash management solutions provider can make it easy for your staff to adjust to working with technology. After making the transition, your solutions provider can continue to work with your business to provide additional service and answer your questions. They can also offeron-site support and maintenance to keep your technology working as efficiently as possible.

    What Does On-Site Support and Maintenance Include?

    Keeping up with the demands of a busy retail company means using technology to its full potential. Working with a solutions provider will keep your technology up to par.

    The value of having on-site support can’t be denied. As soon as any issues arise with your technology, you can rest assured that a technician will be dispatched to your business for troubleshooting. With on-site support, any issues can be resolved as soon as they arise. Technicians can also perform preventative maintenance on your machines so you can avoid repairs down the road.

    One of the best benefits of having access to on-location service is that it minimizes interruption for your business. Service technicians who come to your business are trained to fix issues specific to your automated cash management technology. This way, you don’t have to ship your machines away to be serviced and leave the daily operations of your business stalled. Any repairs can be performed while technicians are on location and you can get back to business as usual as soon as possible.

    In order to prevent having to make potentially costly repairs, you should seek regular preventative maintenance for your technology. This allows you to nip any potential problems in the bud and save money and operating time later on.

    Why You Should Consult a Solution Provider

    If you want to find the optimal way to manage your cash and implement the best solutions to suit the unique needs of your business, consulting a solutions provider is the best way to go. With support available at your fingertips, you’ll be able to have peace of mind as you get your cash working for you and achieve maximum profitability.


    Andrea Lombardi

    Andrea Lombardi

    Andrea joined the CashTech team upon its inception in 2003. Learning the business from the ground up, she now utilizes her expertise in account management, planning, and negotiation while managing the daily operations of CashTech’s sales, marketing, and logistics departments. Andrea holds a bachelor’s degree from the University of Western Ontario. She enjoys travelling and has a passion for personal fitness, including obtaining her kettlebell certification. Andrea lives in Toronto with her husband and two young sons.

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    CashTech Currency Products Inc.
    1040 Cardiff Boulevard
    Mississauga ON, L5S 1P3