Banks are changing. As the fintech landscape has evolved, so have the ways customers do their banking. Today, people are more likely to use an app to conduct regular transactions than they are to pop into a branch. Fifty-seven percent of millennials indicated they’d switch banks for better mobile service.
This has led to rethinking and restructuring the traditional bank branch. Bank branch managers are under increasing pressure to streamline their operations and deliver more of what their customers want.
In turn, branch managers must consider how they deliver that service. Just as the tools your customers use for banking are changing, so are the peripherals and equipment you use in your branch. Coin and banknote recyclers, PIN pads, and more help your team deliver better service.
Having the right equipment is one key to delivering the best branch visit for your customers. Having the right service is another. An all-branch service could help you streamline your operations and deliver a superior banking experience.
All-branch service is a service designed with bank branch managers like you in mind.
Today, there are more devices and peripherals in a bank branch than ever before. This often means you’ll work with several different providers to source, repair, and maintain your devices. You’ll have coin and banknote recyclers from one manufacturer and PIN pads from another, and two separate companies will provide repair and maintenance for them.
This causes issues for managers. It can mean less transparency about your device inventory, which could lead to inefficiencies in storage. It can mean more downtime when a machine needs repairs. It might even affect your security and your bottom line.
All-branch service aims to change the story.
All-branch service simplifies the management of your devices, offering you an end-to-end solution. The all-branch service provider helps you source your devices.
It then helps you store and warehouse them, offering you more clarity about your device inventory. When you need to take devices out of storage, they come from a central location through a secure provider. You get faster, more efficient service.
Another benefit of all-branch service is single-provider care, maintenance, and repair. When a machine malfunctions, you don’t need to call the OEM for parts, then decide between one repair service for a call later in the week versus another provider for same-day service.
Your all-branch service provider offers all these services with a single call. It will provide ongoing preventive maintenance and help you identify potential issues before they become problems. It will also provide a team of trained technicians who can repair the machine, and it will supply the parts as well.
A machine is only as good as the person operating it. All-branch service aims to make sure bank branch managers have the best team behind their devices.
The provider should offer comprehensive training and troubleshooting for your team. With the right training, your bank branch employees will use your devices more effectively to deliver better customer service. They’ll also protect the device’s lifespan.
Not only is all-branch service more streamlined and simplified in terms of operations, it can also cut costs.
By working with one provider, you can save on additional fees. Shipping and storage, for example, are handled by the same provider, so you pay once. Maintenance and repairs are also included in your fees, so you don’t need to worry about extra costs when you need a rush repair.
A better view of your inventory can also help you cut costs by streamlining your overhead.
If you’re looking for ways to streamline your operations and deliver better services to your customers, look no farther than all-branch service.