With the advent of fintech, bank branches have been under pressure to reinvent themselves for a new wave of customer demands. Today’s customers can bank on the go, but they often turn to the branch when they have questions or need help completing a more complex transaction.
Bank branch managers have to increase efficiency and reduce overhead. Switching to an end-to-end service solution can help.
1. They Create an Open Bank Branch Environment
By adding advanced cash automation technology into your bank branch, it allows you to rethink the setup and organization of you branch. Equipment like cash recyclers allows tellers to share one machine instead of each using their own drawer.
The safety and security features of these devices also mean you don’t need to stick with the tried-and-true setup of having your employees tucked away behind a counter. Instead, cash recyclers and other equipment allow you to open up the bank branch environment to make it more welcoming and spacious.
2. They Reduce Downtime
Another advantage of an end-to-end service solution is the reduction in downtime. By streamlining your cash management, one company can be by your side during implementation, training, and performing ongoing service to help ensure you always have the right amount of cash on hand and your equipment service is proactive, not reactive.
A single equipment and service provider can also streamline processes by providing preventive maintenance and trained support staff as well, helping you keep your machines up and running longer. With fewer major issues, your team will always be ready to serve your customers.
3. They Increase Face Time with the Customer
When your employees aren’t worried about equipment breakdowns and don’t have to waste time with manual processes, they get more face time with your customers. The right equipment means your team can spend more time interacting with customers and less time counting and sorting cash. Improved uptime and the right training also increase your team’s ability to deliver top-notch customer service.
Since your machines are always in working order and your team knows how to use them, employees will spend less time staring at a screen and have an increased ability to interact with customers. This gives them a chance to upsell and address any concerns the customer has.
4. They Put the Focus on the Customer
What this adds up to is an increased focus on the customer. Since your team doesn’t need to fiddle with machines or deal with downtime, they’ll be able to serve more customers. They’ll also be able to address more concerns and provide better service for every person who sets foot in your bank.
And as a branch manager, you will be able to spend more time creating a positive and profitable work environment for your employees and customers. If you’re ready to reinvent the customer experience at your branch, it’s time to find an end-to-end service solutions for all your cash management technology.