CashTech is one of largest independent service providers in North America and our product offering is just the beginning. We provide a suite of ongoing services to support our customers’ continued success.
CashTech and Qwinstar's team of certified service technicians have received factory training from our manufacturers, enabling them to diagnose symptoms and correct problems on time, the first time. Our technicians are available 24/7 with multi-vendor service in over 75 metro areas across the US and Canada.
Our service technicians perform both preventative and corrective maintenance on all the manufacturers’ products that we carry, in addition to a broad range of manufacturing systems by third parties.
We can tailor our services to meet your unique needs. Our goal is to ensure the maximum availability and efficiency of your equipment to fulfill your daily business needs.
When it comes to product lifecycle management, it’s about more than just acquisition and deployment. We help every step of the way.
Your assets are the lifeline to your business operations. We can help track these assets from deployment through to end of life, ensuring real-time reporting and on-demand views of install base and portfolio reviews.
We provide sourcing, purchasing, deployment, installation/implementation, and equipment recycling services. This is ideal for customers who are implementing multi-location projects and require assistance with coordinating equipment delivery, installation, and training.
Excellent reporting is based on excellent data. CashTech has implemented processes and systems to ensure excellent data. Our incident management system operates in real time and can support real-time reporting and event management.
Our diagnostic software tools allow our technicians to monitor and troubleshoot your equipment in real time.
Servicing and repairing equipment is a core competency of CashTech and Qwinstar that has been continuously improving for 40 years to the satisfaction of our customers across North America.
Our technicians go through the most comprehensive training program in the industry. Technicians are trained to monitor, maintain, troubleshoot, and repair IBM and NCR equipment with annual training updates.
CashTech can receive and store client inventory in our warehouse for immediate or future deployment. We can receive units and begin the process to asset tag and perform quality-assurance testing on each unit. We can ship to clients' end-user locations across Canada and the US.
Our on-site service support is available across North America as an annual service agreement, which includes phone support, parts, travel, and labour required to restore equipment to its optimum operating condition as well as scheduled preventative maintenance visits. Our technical experts serve clients requiring on-site installation, maintenance, break-fix, and exchange services at their facilities.
Because your time is important, our technicians’ quick local response time can be tailored to your needs and work within your schedule to get your equipment up and running quickly and accurately.
Our express depot service is also available as an annual service agreement, which includes phone support, expedited shipment of a comparable loaner unit as well as parts and labour required to restore equipment to its optimum operating condition. Express depot service for table-top equipment offers a rapid response, quick turnaround, and the highest repair quality, outperforming on-site service at an extremely competitive cost.
Our inventory supply and technical support center is the most extensive of its kind. We are able to keep our clients’ machines running smoothly due to our immediate access to replacement parts.
Our depot service is available as an annual service agreement, which includes phone support, parts and labour required to restore equipment to its optimum operating condition, and a guarantee of a five-business-day turnaround upon receipt of the unit. Depot service for table-top equipment offers a prompt response, quick turnaround, and the highest repair quality, outperforming on-site service at a fraction of the expense.
CashTech offers flexible service for customers who do not hold current service support agreements with us. Our time and material service is available via on-site, express depot or depot service.
We are here to help on a time-and-material basis, whenever you require service. Simply call our customer care centre to report your equipment problem. We will provide you with a quote for the repair once we have received and/or assessed your equipment and the required repairs. Our goal is to get your equipment back in working order as quickly and efficiently as possible.
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