Services

At CashTech, our product offering is just the beginning. We provide a suite of ongoing services to support our customers’ continued success.

Our team of certified service technicians has received factory training from our manufacturers, enabling them to diagnose symptoms and correct problems on time, the first time.

Our service technicians perform both preventative and corrective maintenance on all the manufacturers’ products that we carry, in addition to a broad range of manufacturing systems by third parties.

We can tailor our services to meet your unique needs. Our goal is to ensure the maximum availability and efficiency of your equipment to fulfill your daily business needs.

We offer the following services:

Lifecycle Management

When it comes to product lifecycle management, it’s about more than just acquisition and deployment. We help every step of the way.

Asset Management

Your assets are the lifeline to your business operations. We can help track these assets from deployment through to end of life, ensuring real-time reporting and on-demand views of install base and portfolio reviews.

Project Management

We provide sourcing, purchasing, deployment, installation/implementation, and equipment recycling services. This is ideal for customers who are implementing multi-location projects and require assistance with coordinating equipment delivery, installation, and training.

Extensive Reporting Capabilities

Excellent reporting is based on excellent data. CashTech has implemented processes and systems to ensure excellent data. Our incident management system operates in real time and can support real-time reporting and event management.

Support & Maintenance

Servicing and repairing equipment is a core competency of CashTech that has been continuously improving for 28 years (13 years as CashTech, since spinning off from the Datacard Group) to the continuous satisfaction of our customers.

Deployment Services

CashTech can receive and store client inventory in our warehouse for immediate or future deployment. We can receive units and begin the process to asset tag and perform quality-assurance testing on each unit. We can ship to clients' end-user locations nationally.

On-Site Service

Our on-site service support is available as an annual service agreement, which includes phone support, parts, travel, and labour required to restore equipment to its optimum operating condition as well as scheduled preventative maintenance visits. Our technical experts serve clients requiring on-site installation, maintenance, and repair services at their facilities.

Because your time is important, our technicians’ quick local response time can be tailored to your needs and work within your schedule to get your equipment up and running quickly and accurately.

Express Depot Service

Our express depot service is also available as an annual service agreement, which includes phone support, expedited shipment of a comparable loaner unit as well as parts and labour required to restore equipment to its optimum operating condition. Express depot service for table-top equipment offers a rapid response, quick turnaround, and the highest repair quality, outperforming on-site service at an extremely competitive cost.

Depot Service

Our depot service is available as an annual service agreement, which includes phone support, parts and labour required to restore equipment to its optimum operating condition, and a guarantee of a five-business-day turnaround upon receipt of the unit. Depot service for table-top equipment offers a prompt response, quick turnaround, and the highest repair quality, outperforming on-site service at a fraction of the expense.

Time & Material Support

CashTech offers flexible service for customers who do not hold current service support agreements with us. Our time and material service is available via on-site, express depot or depot service.

We are here to help on a time-and-material basis, whenever you require service. Simply call our customer care centre to report your equipment problem. We will provide you with a quote for the repair once we have received and/or assessed your equipment and the required repairs. Our goal is to get your equipment back in working order as quickly and efficiently as possible.

For additional information or service assistance service@cashtechcurrency.com

Nationwide Service

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CashTech Currency Products Inc.
1040 Cardiff Boulevard
Mississauga ON, L5S 1P3

905.696.0733