6 Signs You Need a Better Bank Branch Service Solution

    Jul 10 2019

    As a bank branch manager, you’re tasked with keeping operations running smoothly. One of the keys to this is ensuring all the devices you and your team rely on are functioning well.

    Unfortunately, many bank branch managers today have to rely on a number of service providers. You may have one provider looking after PIN pads and another supplying your check scanners and encoders.

    If this sounds like your branch, you’re in need of a better bank branch service solution. If you notice any of these six other signs, it’s time to explore your service solution options.

    1. Your Solution Can’t Scale

    Many bank branches today are handling fewer in-person transactions as customers turn to apps and online banking for matters such as withdrawals and transfers. Branches are expanding their services in other areas, though. If a solution or topic requires a conversation, 77 percent of consumers prefer to head to their bank branch for an in-person consultation.

    As a result, your branch may actually be growing. If that’s the case, you need a solution that can scale with you. Dealing with multiple vendors isn’t a scalable solution, since there are so many people involved.

    If you’re seeing growth in your branch or you’re planning to add new services, it’s time for a better solution.

    2. Your Device Accountability Needs Improvement

    Where are your extra PIN pads stored? Who’s responsible for supplying parts or providing emergency repairs for a broken machine? What happens when a device has to be sent out for repairs?

    Device accountability is an important part of good branch management. It’s more difficult to manage when you have multiple service providers. If you’re never quite sure who to call or what your device inventory looks like, a better solution is possible.

    3. Your Costs Are Too High

    Cost reduction is on every bank branch manager’s mind these days, and you’re no exception. The management of your bank branch peripherals is one area you could target to lower costs.

    When you work with multiple vendors, you may find you’re running up extra costs or paying too much to a particular provider. You can lower your costs by working with a single provider who offers an all-branch solution for your devices.

    4. Your Processes Are Inefficient

    Another common problem is inefficient processes. These can stem from having different devices provided by different vendors. The devices may not integrate with each other. And if something goes wrong, you might find yourself playing phone tag to figure out which provider is responsible for the device.

    Efficiency will be improved by streamlining your points of contact. With an all-branch solution, you have one single point of contact for all your device needs. The devices will be compatible, and if they aren’t operating properly, you’ll know who to call.

    5. Your Security Is Inadequate

    Just as having different devices from different vendors causes inefficiency, it also compromises your security. One vendor may not offer the security features you need to keep your branch secure. This jeopardizes the entire system, not just those devices.

    The more people who handle a device, the higher the risks associated with it. When you work with a single provider, everything from acquisition to installation to repair is streamlined. You’ll always know who is handling your devices, even when they go out for repair.

    6. Your Customers Demand Better Service

    Perhaps the best reason to look for a better solution is because your customers demand one. They’ve complained about a lack of security or the inefficiency of your processes. They expect more from your branch.

    With a better bank branch solution, you will exceed those expectations and deliver the best possible customer service. If you’re ready to discover a better solution, get in touch with the experts.

    Andrea Lombardi

    Andrea Lombardi

    Andrea joined the CashTech team upon its inception in 2003. Learning the business from the ground up, she now utilizes her expertise in account management, planning, and negotiation while managing the daily operations of CashTech’s sales, marketing, and logistics departments. Andrea holds a bachelor’s degree from the University of Western Ontario. She enjoys travelling and has a passion for personal fitness, including obtaining her kettlebell certification. Andrea lives in Toronto with her husband and two young sons.

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