Why Your Solutions Provider Should Offer Onsite Support and Maintenance

    Apr 17 2017

    Topics: Cash Management

    When your business works with technology on a daily basis, you expect it to be in good working order. Many businesses are now reliant on technology for their financial records, sales tracking, and marketing materials, among other tasks. Making the investment in technology should mean better results for your business, not a headache. When it comes to automated cash management technology, your business relies on using that technology to keep up with the demands of business. Integrating technology isn’t the final step in the process; your business will need to ensure that all of your tech stays in good working order.

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    Cash management solutions providers offer a number of services to streamline their clients’ cash management processes. Solutions providers sell cash management products and provide a number of services to augment the use of technology. Among these services are product life cycle management, project management, and asset management.

    One of the most important services that your cash management solutions provider should offer is onsite support and maintenance for the technology in which you invest. If your employees aren’t familiar with the technology you invest in, it’s crucial to have support available when you need technical assistance.

    Here’s why your solutions provider should offer onsite support and maintenance in their service packages.

    Making the Switch to Automation

    Investing in automated cash management technology requires a complete change of how your business works with cash. It can be overwhelming to make the transition from manual to automated cash management, particularly if your employees are not familiar with using that type of technology.

    To avoid any potential headaches for your employees and management, working with a cash management solutions provider will provide you with the answers and support that you need. Solutions providers continue to work with you after your business makes the investment to ensure that you are getting the most out of your cash management technology and to provide ongoing support.

    Maintenance and Support Services

    As we have mentioned, when working with technology, you become reliant on it to keep up with the demands of your business. With automated cash management technology, it is beneficial to work with a solutions provider that offers onsite support and maintenance so you can be sure that your tech is working to the best of its ability. Onsite maintenance and support services mean that service technicians are readily available to come to your business to provide diagnostics and repairs for technological issues. Additionally, they will perform preventative maintenance on your technology so that you can avoid costly repairs.

    The main benefit of having service completed onsite is that it provides minimal interruption for your business. Any service technician who comes to your business will be specially trained to diagnose and correct any problem you may be experiencing with your tech. You do not have to ship your technology to another location to be fixed—which leaves your business in the lurch—so you can get back to business as soon as any repairs have been completed.

    One good tactic for avoiding having to complete repairs is to have technicians come in to perform regular maintenance on your technology; this way, you may catch any potential problems before they become a nuisance due to unplanned service interruptions from repairs.

    Your Solution Provider’s Guarantee

    Solutions providers are there to streamline your cash management procedures by providing your business with custom solutions and high-quality products. Working with a solutions provider means that your company will have support available at its fingertips. Optimizing and maintaining effective cash management practices gives your business solid ground to stand on in a constantly changing retail landscape.


    Andrea Lombardi

    Andrea Lombardi

    Andrea joined the CashTech team upon its inception in 2003. Learning the business from the ground up, she now utilizes her expertise in account management, planning, and negotiation while managing the daily operations of CashTech’s sales, marketing, and logistics departments. Andrea holds a bachelor’s degree from the University of Western Ontario. She enjoys travelling and has a passion for personal fitness, including obtaining her kettlebell certification. Andrea lives in Toronto with her husband and two young sons.

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    CashTech Currency Products Inc.
    1040 Cardiff Boulevard
    Mississauga ON, L5S 1P3